Terms and Conditions

www.tuff.hr Online Store

1. GENERAL PROVISIONS

1.1. Scope

These General Terms and Conditions (“Terms”) govern the use of the website http://www.tuff.hr and all purchases made via the web shop managed by:

Tuff j.d.o.o.

Headquarters: Školska ulica 3, 42214 Sveti Ilija

OIB: 90496476410

MBS: 06160565

Email: info@tuff.hr

(hereinafter: “Seller”, “we”, “us”)

1.2. Acceptance of terms

By accessing this website and placing an order, the user (“Customer”) confirms that they are:

  • read these Terms,

  • to understand them,

  • and that he agrees to be legally bound by them.

If you do not agree, you must not use this website.

2. AGE LIMITS AND LEGAL CAPACITY

2.1. Legal capacity to conclude a contract

This website and the services offered on it are intended exclusively for persons who have full legal capacity to enter into legally binding contracts under applicable law.

By placing an order through this website, the Buyer declares and warrants that:

a) is at least 18 years old or of legal age in their country of residence; and

b) possesses the legal capacity to conclude binding contracts.

If these conditions are not met, the Customer must not use this website or submit an order.

2.2. Minors

Minors under the age of 18 may use this website exclusively under the supervision of a parent or legal guardian.

The seller reserves the right to cancel any order for which there is a reasonable suspicion that it was placed by a minor without appropriate legal consent.

2.3. Data Protection and GDPR Compliance

Pursuant to Article 8 of the General Data Protection Regulation (EU) 2016/679, where information society services are offered directly to a child, the processing of personal data shall be lawful only if the child is at least 16 years old or a lower age as permitted by national law (though not below 13 years), and when such consent is given or authorized by the holder of parental responsibility.

The seller knowingly does not collect personal data from persons under the applicable age threshold without verified parental consent.

If it is discovered that the personal data of minors have been processed without valid consent, such data will be erased without undue delay.

3. PRODUCTS AND BUSINESS ACTIVITIES

3.1. Product Categories

Seller offers:

  • Sports equipment

  • Fitness equipment

  • Sports and fitness apparel

  • (In the future) Dietary supplements

3.2. Product Information

We strive to ensure that product descriptions, images, and specifications are accurate.

However, minor deviations in color, packaging, or design are possible.

Images are for illustrative purposes only and may not fully correspond to the actual appearance of the product.

4. PRICES

4.1. Currency

All prices are in EUR and include VAT where applicable.

4.2. Price Changes

The seller reserves the right to change prices at any time.

The valid price is the one displayed at the time of order confirmation.

4.3. Errors

In the event of obvious pricing errors, the Seller reserves the right to cancel the order.

5. ORDERING PROCESS AND CONCLUSION OF THE CONTRACT

5.1. Steps

The customer orders a product or products via the electronic order form. A customer is considered to be any person who electronically orders at least one product, fills in the requested information and submits the order. Goods are ordered electronically by selecting a specific product and saving it to the cart.

The ordering steps include:

  • Product selection

  • Add to cart

  • Billing/Shipping Data Entry

  • Payment method selection

  • Order confirmation

5.2. Conclusion of the contract

Goods are considered ordered at the moment the customer selects and confirms the payment method. The contract is concluded when the Customer receives the order confirmation via email.

The seller reserves the right to refuse or cancel orders in cases of:

  • suspected fraud,

  • technical errors,

  • Incorrect prices,

  • out of stock.

6. PAYMENT METHODS

Ordered products or services are paid online using one of the following credit cards: Mastercard®, Maestro® or Visa.

Accepted payment methods include:

  • Credit/Debit cards (Mastercard®, Maestro®, Visa) – secure online payment via Monri system

  • Bank transfer (wire transfer)

  • Other methods listed at checkout

The seller uses secure payment processing systems. More about that on the Shipping and Payment page.

7. DELIVERY

7.1. Delivery area and time

Delivery is available in Croatia. Estimated delivery time: [2–5 business days].

7.2. Dispatch and Delivery Procedure

The Seller undertakes to dispatch the shipment to the Buyer upon receiving confirmation of the approved online transaction. Once the courier service (delivery service) picks up the shipment from the Seller, the Seller is no longer responsible for the further course of delivery or any potential delays or issues that may arise in connection with the further handling and delivery of the goods.

7.3. Goods pickup

The ordered products are packed in such a way that they are not damaged during normal handling. Upon receiving the shipment, the customer is obliged to check the condition of the shipment and, in the event of damage, immediately report the product to the delivery person (delivery service employee). The seller disclaims all liability regarding damages that may occur during delivery.

7.4. Complaints regarding defective products

The seller undertakes to deliver a product that is technically sound and corresponds to the product description provided on the website. In the event of a technical defect, the buyer is obliged to make a claim for the product. The seller is not responsible for possible damage and other obligations that fall within the domain of the delivery service. More about this can be found on the Return and Claim Policy page.

8. RIGHT TO UNILATERAL CANCELLATION OF THE CONTRACT (EU CONSUMERS)

8.1. Cancellation within 14 days

Consumers have the right to unilaterally terminate the contract within 14 days without stating a reason.

8.2. Conditions

The products must be:

  • unused

  • undamaged

  • in original packaging

The customer bears the cost of returning the goods.

8.3. Refund

The refund will be processed within 14 days of receiving the returned goods.

More about that on the Returns and Complaints Policy page.

9. SPECIAL PROVISIONS FOR DIETARY SUPPLEMENTS

(When applicable)

9.1. No medical claims

Dietary supplements are not intended to diagnose, treat, cure, or prevent any disease.

9.2. Liability for use

The customer is responsible for:

  • reading ingredients,

  • allergen check,

  • consultation with a healthcare professional if necessary.

The Seller shall not be liable for misuse.

10. INTELLECTUAL PROPERTY NOTICE

10.1. Ownership

All content on this website, including, but not limited to:

  • logo

  • trademarks

  • text

  • product description

  • images

  • graphics

  • website design

  • source code

is exclusively the property of the Seller or licensed third parties.

10.2. Limitations

No content may be:

  • copied,

  • they will reproduce,

  • they will distribute,

  • modified,

  • republished,

without prior written consent.

Unauthorized use may result in legal action.

11. LIMITATION OF LIABILITY

11.1. General Limitation

To the maximum extent permitted by law, the Seller shall not be liable for:

  • indirect damage

  • consequential damage

  • loss of profit

  • business loss

  • data loss

arising from the use of this website or purchased products.

11.2. Use of the product

The customer assumes full responsibility for proper use:

  • sports equipment,

  • fitness equipment,

  • dietary supplements.

The seller is not responsible for injuries caused by improper use.

11.3. Maximum Liability

In any case, the total liability of the Seller shall not exceed the amount paid by the Buyer for the specific product.

This limitation does not exclude liability where such exclusion is prohibited by law.

12. DISCLAIMER OF LIABILITY

The website is provided “as is” and “as available”.

The seller does not guarantee that:

  • The website works without interruption.,

  • errors will be corrected immediately,

  • website be free of viruses or harmful components.

13. PRIVACY AND DATA PROTECTION

Personal data is processed in accordance with:

  • under the GDPR (EU Regulation 2016/679)

  • Seller's Privacy Policy

14. APPLICABLE LAW

These Terms are subject to and shall be interpreted in accordance with the laws of the Republic of Croatia and applicable EU legislation.

All disputes fall under the exclusive jurisdiction of the competent court in Varaždin, Croatia.

Consumers can also use the EU Online Dispute Resolution (ODR) platform.

15. SEPARABILITY

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16. AMENDMENTS

The Seller reserves the right to modify these Terms at any time.

Changes take effect upon publication on the website.

17. LAW AND METHOD OF FILING AN OBJECTION

Pursuant to Article 10 of the Consumer Protection Act, we inform our customers that they can express their dissatisfaction with a purchased product or provided service by submitting a written complaint.

You can submit your written complaint:

  • By mail to the address: Tuff j.d.o.o., Školska ulica 3, 42214 Sveti Ilija, Croatia

  • By email to: info@tuff.hr

In order for us to confirm receipt of your written complaint and subsequently reply to it, pursuant to Article 10, Paragraph 5 of the Consumer Protection Act, please state your first and last name and the address for delivery of the response in your complaint.

We will respond to your complaint in writing within 15 days of receiving it at the latest.

18. ACCURACY OF INFORMATION AND AI-GENERATED CONTENT

We strive to ensure that all information on our website is accurate, complete, and up to date. However, we cannot guarantee that all product descriptions, blog posts, or other content available on the website are completely free of errors or currently up to date.

Part of the informational content on our webshop, including certain blog articles and guides, was created with the help of artificial intelligence (AI) tools to ensure regular and diverse information. All such texts have been reviewed by our team, but they serve exclusively for general informational and educational purposes. The published content does not constitute expert medical, kinesiological, or professional conditioning advice.

Applying the advice from our blog posts and using fitness equipment independently is done at your own risk. Before starting any new exercise program, we recommend consulting an expert, trainer, or physician. The company assumes no responsibility for any injuries, health issues, or damages arising from direct or indirect reliance on the information provided in our informative content.